After Six Days of Service Disruption, 9mobile Apologizes to Customers

Posted by Thandiubani on Thu 01st Aug, 2024 - tori.ng

The company in a statement explained the cause of the disruption and its efforts to restore full service.

Telecommunications operator, 9mobile has apologized to its customers.

The company issued an apology on Thursday following days of service outage that left millions of its customers in frustration since Saturday, July 27, 2024.

The company in a statement said connectivity has now been restored “to most areas” suggesting that some of its customers are still experiencing the service outage.

The company blamed the disruption on multiple fibre cuts and damages to its infrastructure in some parts of the country. It added that its technical teams are working around the clock to address outstanding issues and restore services to all its customers.

The apology read:

“The Management of 9mobile would like to extend its profound apologies to our valued customers for the recent service disruption experienced in parts of the country which is as result of multiple fiber cuts and damages to our network infrastructure in some parts of the country.

“As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you.

“As a business, we do not take your brand loyalty for granted. You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us.”